Your appointment, step by step.
Choose your care, prepare for the conversation and connect with Sheyla from a private space in Florida.
- 01
Choose your care
Clinical and self-pay mental health appointments are booked through Rio Breeze. For mental health with participating insurance, check coverage and book through Headway. Compare your booking options.
- 02
Choose a time and confirm
Select your service and an available appointment. Review the price and cancellation policy before confirming. Self-pay appointments require card payment when booking. Headway will show your plan’s coverage and estimated costs.
- 03
Complete your forms
Check your email, including spam, for the confirmation, health forms, consent documents and instructions. Complete the forms before your visit. Contact Rio Breeze if you cannot find your confirmation.
- 04
Join your video visit
Use the appointment link you receive. Choose a quiet, private location with reliable internet. You must be physically in Florida during your appointment. At the end, ask about your care plan, next steps and any follow-up.
A little preparation helps.
- A photo ID
- Medication and supplement names, including dosages
- Relevant test results and treatment information
- Your main concerns and questions
- A charged phone, tablet or computer with camera and microphone
- A private location in Florida with reliable internet
A little help with the video call.
Check these details before your appointment so you can focus on the conversation.
I cannot find my confirmation or visit link. What should I do?
Check your inbox and spam folder, then review your booking account and the platform’s instructions. Confirm the appointment date, time and time zone. If the message is missing, contact Rio Breeze for scheduling help before making another payment. A thank-you page alone does not confirm an appointment.
How do I prepare my camera and microphone?
Use a charged device and test your connection before the visit. Allow camera and microphone access when the care platform requests it. Close other video apps and choose a quiet, private place. Follow the platform’s device and browser instructions.
What if my connection drops?
Try reopening the same visit link and follow the platform’s reconnection instructions. Use the contact channel in your appointment instructions if you still need help. WhatsApp is for scheduling and general questions; send health details through the care platform.