Frequently asked questions

Clear answers before you book.

Learn about appointments, prices, insurance and what to expect from online care.

Where can I find Portuguese-speaking telehealth in Florida?

Rio Breeze offers online clinical and mental health appointments with Sheyla Cunha, APRN, PMHNP-BC, FNP-C, in Portuguese or English. Patients must be physically in Florida during the appointment. Meet Sheyla or choose an appointment.

Can I book a Portuguese-language appointment while visiting Florida?

You can request care during your stay in Florida. Before paying, confirm that the service is appropriate for your needs and age. You must be physically in Florida during the visit. Have a photo ID, medication list and reliable internet ready. See how a video appointment works.

Can I book telehealth without health insurance?

Yes. Rio Breeze clinical visits are self-pay, with card payment at booking. Self-pay mental health appointments are also available. Check clinical prices or mental health prices before choosing a service.

Do you serve Orlando, Pompano Beach, Deerfield Beach, Miami and Tampa?

Yes. Video appointments are available to patients physically in any Florida city, including these communities and Largo. You do not need to travel to Largo; appointments are online. Whether telehealth is appropriate depends on your individual needs. Explore clinical care.

Where can I find online mental health care in Portuguese in Florida?

Sheyla Cunha offers psychiatric evaluations, follow-up care and individual psychotherapy online in Portuguese or English through Rio Breeze. Choose self-pay care or, if eligible, participating insurance through Headway. Compare mental health services and confirm coverage and availability before booking.

How much is a clinical appointment?

An initial clinical visit is $85 for 45 minutes. A follow-up is $39.90 for 20 minutes, and an extended visit is $115 for 45 minutes. Confirm the selected service and final price when booking.

How much is self-pay mental health care?

An initial psychiatric evaluation is $200 for 60 minutes. A psychiatric follow-up is $110 for 30 minutes. Individual psychotherapy is $120 for 60 minutes. For appointments through Headway, your cost depends on your plan and coverage verification.

Can I have my appointment outside Florida?

No. You must be physically located in Florida during your Rio Breeze appointment, even if your home address is in Florida.

What services are available?

Online clinical visits, psychiatric evaluations, psychiatric follow-ups, individual psychotherapy and ongoing mental health care. Before booking for a child or teenager, contact us to confirm whether the service is available for their age.

Are appointments available in English?

Yes. You can speak with Sheyla in English or Portuguese. Choose the language you feel most comfortable using.

How do I book?

Use the Book button at the top of the site. Choose self-pay care or mental health with insurance, then follow the steps on the booking platform. Check your confirmation email after completing your booking.

Are same-day appointments available?

Appointments depend on the times available in the booking calendar. Immediate or same-day care is not guaranteed.

Do you accept insurance?

Clinical care is self-pay. For mental health, eligible patients may use participating Aetna, Ascension, Carelon Behavioral Health, Cigna, UnitedHealthcare (Optum), Oxford (Optum) or Oscar (Optum) plans through Headway. Verify your specific coverage, copay and deductible before booking.

How do payment and cancellation work?

Private appointments are paid by card when you book. Cancellations more than 24 hours before the appointment carry a $40 administrative fee. Cancellations less than 24 hours before the appointment and missed appointments forfeit the amount paid. Review the full policy when booking. Headway appointments follow the policies shown on that platform.

Will I receive a prescription?

Prescriptions and renewals depend on an individual clinical assessment. Booking an appointment does not guarantee a specific medication.

Can every concern be treated online?

No. Some symptoms require an in-person exam, testing, a referral or urgent care. Sheyla will discuss appropriate next steps based on your assessment.

What device do I need?

A phone, tablet or computer with a camera, microphone and reliable internet. Join from a private, quiet location.

Where should I send health information?

Use the care platform and the instructions provided for your appointment. WhatsApp and social media are for scheduling and general questions. Do not send clinical records or payment details through those channels.

What should I do in an emergency?

Call 911 or go to the nearest emergency department. For emotional crisis or suicide support, call or text 988. Do not wait for a website or WhatsApp response.

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